Frequently Asked Questions
Everything you need to know about shopping with Love Luxury.
Are all your products authentic?
Absolutely. Every item at Love Luxury undergoes a rigorous multi-point inspection by our team of expert authenticators to ensure 100% authenticity before it is listed.
What are your shipping times and costs?
We offer complimentary express shipping on all orders over $500. Standard delivery typically takes 3-5 business days, while international shipping may take 7-10 business days.
What is your return policy?
We offer a 14-day return window for all items, provided they are returned in their original condition with all security tags and packaging intact.
How do you determine the condition of pre-owned items?
Each item is graded on a scale from 'Gently Used' to 'Pristine.' Detailed descriptions and high-resolution photographs are provided for every product to ensure full transparency.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Klarna and Affirm for eligible purchases.
Can I sell my designer bags to Love Luxury?
Yes, we offer a competitive consignment and direct-buy program. Please visit our 'Sell With Us' page to submit photos and receive a preliminary valuation.